Additional Phone Numbers
Poison Control: 404.616.9000
For Emergencies, please dial 911
It is best to call during office hours for non emergent questions so that we will have access to your chart.
However, if our staff can not answer your questions we can be reached with resources listed above. Just call the office number 770.499.8909 and stay on the phone after the message. The answering service will pick up and contact us if needed.
After Hour (non-emergency questions) can frequently be answered on our website. If you have additional questions, each insurance has a nurse available to answer your questions (triage) and give recommendations.
The office will be closed on the following days: New Year’s Day, Martin Luther King Jr Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day.
Calls During Office Hours
All patients are encouraged to call with any questions. The office staff is trained to answer most non-clinical questions. However, for medical related questions or problems, the staff is not able to give any advice. Therefore, Dr. Poole will return all medical related inquires. The doctors’ response time depends on her availability during office hours. Their priority always lies with patients that are in the office. Depending on when the call came in, the doctor will return the calls after she is finished seeing patients. Often times, she is able to call in-between patients; but it all depends on their availability and urgency of the phone call.
Please note the the office is closed daily for lunch between 12:30p and 1:30p. Calls will be forwarded to the answering service and returned when the office reopens.
For life-threatening emergencies, call “911” or proceed to the nearest emergency department.